Terms & Conditions

1. Introduction

These Terms & Conditions govern all award nominations, acceptances, promotional packages, digital assets, trophies, marketing services, and related deliverables provided by Diamond Distinction Awards (“the Company”, “we”, “our”, or “us”).

By accepting an award package, making payment, requesting commencement of work, or otherwise engaging with our services, the recipient (“the Client”) agrees to be legally bound by these Terms & Conditions.

Acceptance of an award package constitutes acceptance of a business-to-business service agreement.

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2. Award Selection

Award recipients may be selected through internal research, public nominations, industry recognition, business achievements, online reputation, customer feedback, or related criteria determined solely by the Company.

Award titles and categories are assigned at the discretion of the Company based on what we believe best reflects the recipient’s business, achievements, industry position, or promotional suitability.

The Company reserves the right to decline, withdraw, or amend any award title or category where deemed appropriate.

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3. Acceptance of Award Package

Acceptance of any award package, whether verbally, in writing, electronically, by invoice acknowledgement, by email confirmation, or by requesting commencement of services, shall constitute a binding agreement between the Client and the Company.

Upon acceptance, the Client agrees to pay the invoiced amount in full in accordance with these Terms & Conditions.

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4. Cooling-Off Period

Clients are entitled to a seven (7) calendar day cooling-off period from the date of formal acceptance of the award package.

During this cooling-off period, the Client may cancel the package in writing without financial liability, provided that no production work, design work, marketing preparation, trophy ordering, article drafting, or asset creation has commenced.

If the Client requests that work commence before the expiry of the cooling-off period, the cooling-off period shall immediately end and the invoice shall become fully payable.

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5. Commencement of Work & Liability for Payment

Following the expiry of the cooling-off period, or upon earlier instruction by the Client to commence work, the Company may begin production and fulfilment of award-related services.

This may include, but is not limited to:

• personalised logos;

• animated assets;

• digital certificates;

• engraved trophies;

• articles and written features;

• social media campaigns;

• promotional graphics;

• email signature strips;

• marketing preparation;

• scheduling promotional activity.

Once work has commenced, the Client becomes fully liable for payment of the invoice in full, regardless of whether:

• the Client later changes their mind;

• the Client chooses not to utilise the assets;

• promotional services have not yet completed;

• or the Client subsequently requests cancellation.

No refunds shall be issued once production or fulfilment work has commenced.

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6. Payment Terms

Unless otherwise agreed in writing:

• payment is due upon acceptance of the award package;

• invoices must be settled in full before release of any award assets or promotional materials.

The Company reserves the right to withhold:

• trophies;

• digital assets;

• certificates;

• logos;

• articles;

• social media campaigns;

• and all related deliverables

until payment has been received in cleared funds.

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7. Overdue Invoices & Recovery Action

Any invoice remaining unpaid for more than thirty (30) calendar days from the invoice date, unless otherwise agreed in writing, may result in:

• suspension of all services;

• cancellation of pending promotional activity;

• withdrawal of award recognition;

• referral to debt recovery procedures;

• and/or further recovery action where appropriate.

The Client agrees that the Company may pursue recovery of unpaid sums through appropriate legal or commercial channels, including debt recovery services and/or proceedings through the County Court or Small Claims Court where appropriate.

The Company reserves the right to recover any reasonable costs incurred in pursuing overdue debts where permitted by law.

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8. Intellectual Property

All award assets, graphics, written materials, logos, animations, certificates, articles, designs, promotional content, and related materials remain the intellectual property of the Company until full payment has been received.

Clients are not permitted to use, reproduce, distribute, modify, publish, or commercially exploit any unpaid materials without prior written permission.

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9. Promotional Activity

Any stated promotional periods, marketing campaigns, or social media coverage are provided on a reasonable endeavours basis.

The Company does not guarantee:

• specific reach;

• engagement levels;

• lead generation;

• sales outcomes;

• search engine rankings;

• or business growth.

Marketing performance may vary based on industry, audience, timing, platform algorithms, and external factors beyond our control.

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10. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• indirect losses;

• reputational losses;

• loss of revenue;

• loss of opportunity;

• consequential damages;

• or dissatisfaction relating to subjective marketing expectations.

The Company’s total liability shall not exceed the amount paid by the Client for the relevant package.

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11. Right to Refuse or Withdraw Awards

The Company reserves the right to refuse, suspend, amend, or withdraw an award where:

• misleading information has been provided;

• abusive behaviour occurs;

• reputational concerns arise;

• payment obligations are not met;

• or continued association may negatively impact the Company.

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12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.